Preferred method of resolving a defective product India 2020

Published by A. Minhas, Mar 17, 2022
As per the results of a July 2020 conducted to understand the extent of the issues faced by consumers in India, a majority of respondents said that they have had one or more inherently defective products in the last three years. Among those who purchased a defective product, nearly 41 percent had raised the issue with the brand and had it fixed.

Preferred method of resolving a defective product across India as of July 2020

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Release date

July 2020

Region

India

Survey time period

as of July 2020

Number of respondents

5,508 respondents

Special properties

respondents from tier 1, tier 2 and tier 3 cities covering 270 districts.

Method of interview

Online survey

Supplementary notes

Survey question:
"In the last 3 years, when you identified a defective product how did you get the issue resolved?"

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