As of April 2020, 21 percent of apparel retailers in the United States stated that they would not institute any changes in their return policy. 50 percent of beauty retailers were discarding products due to infection risks.
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Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment
Characteristic
No change in return policy
Cleaning/disinfecting returned products
Extending window for returns
Discarding returned products with infection risk
Not allowing returns on any products purchased
Limiting window for returns
Limiting returns to mail-only
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McKinsey & Company. (June 26, 2020). Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/
McKinsey & Company. "Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment." Chart. June 26, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/
McKinsey & Company. (2020). Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/
McKinsey & Company. "Retailer Changes in Returns-management Policies and Processes in The United States as of April 2020, by Segment." Statista, Statista Inc., 26 Jun 2020, https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/
McKinsey & Company, Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment Statista, https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/ (last visited August 25, 2024)
Retailer changes in returns-management policies and processes in the United States as of April 2020, by segment [Graph], McKinsey & Company, June 26, 2020. [Online]. Available: https://www.statista.com/statistics/1135668/coronavirus-retailers-changes-in-returns-policies-and-processes-by-segment-us/