In 2023, the Tottus stores in Peru and the Sodimac stores in Colombia were S.A.C.I. Falabella's business format with the highest Net Promoter Score (NPS). Tottus in Chile followed suit, with an NPS score of 65 percent.
In May 2021, Falabella closed its retail businesses in Argentina, remaining present in that market only with its home improvement format, the Sodimac stores, which in 2022 amounted to seven.
Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country
The source measures the experience of their customers based on the methodology of the Net Promoter Score (NPS), a tool based on the answer to one key question. Based on a scale of 0 to 10, "how likely are you to recommend our brand to a friend or colleague"?
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S.A.C.I. Falabella. (April 8, 2024). Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1135086/nps-falabella/
S.A.C.I. Falabella. "Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country." Chart. April 8, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1135086/nps-falabella/
S.A.C.I. Falabella. (2024). Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1135086/nps-falabella/
S.A.C.I. Falabella. "Net Promoter Score (Nps) of Falabella Retail, Sodimac, Tottus, and Falabella.Com in Latin America 2023, by Country." Statista, Statista Inc., 8 Apr 2024, https://www.statista.com/statistics/1135086/nps-falabella/
S.A.C.I. Falabella, Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country Statista, https://www.statista.com/statistics/1135086/nps-falabella/ (last visited December 30, 2024)
Net Promoter Score (NPS) of Falabella Retail, Sodimac, Tottus, and falabella.com in Latin America 2023, by country [Graph], S.A.C.I. Falabella, April 8, 2024. [Online]. Available: https://www.statista.com/statistics/1135086/nps-falabella/
