Brazil: cost of customer service via telephone and via WhatsApp 2019

Published by
Raphael Bohne,
Feb 13, 2024
As of October 2019, a company in Brazil would spend on customer service eight Brazilian reals per contact made, on average. Meanwhile, the cost per contact via WhatsApp would amount to one real. As of January 2019, around nine out of ten WhatsApp users in Brazil used the app all day long.

Cost of customer service via telephone vs via WhatsApp in Brazil as of October 2019 (in Brazilian reals)

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Release date

October 2019

Region

Brazil

Survey time period

as of October 2019

Supplementary notes

The source does not specify the date of the survey. The date featured is the date of release.

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Statistics on " WhatsApp in Brazil "

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Other statistics that may interest you WhatsApp in Brazil

Overview

5

Benchmark

6

Competitors

8

App performance

7

Audiences

7

Usage

7

Spotlight: WhatsApp marketing in Brazil

8

Further related statistics

1

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Call center services industry in the U.S.Mobile communicationsMobile communications in the United States
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