As of 2023, 14 percent of insurance firms surveyed noted beginning the process of automation in the claims and processing department. The second most popular department to begin preliminary automation was customer service. Underwriting rounded out the top spot, as over 25 percent of firms began automation in this department.
Share of insurance departments preliminary engaging in automation worldwide in 2023, by department
The survey respondents comprised of 47 insurers. From these respondents, 24 were large carriers having one billion in premiums. The remaining firms were midsize and smaller firms.
Firms were asked in which department(s) did they first begin automation. Respondents could select up to three departments.
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LinkedIn. (November 28, 2023). Share of insurance departments preliminary engaging in automation worldwide in 2023, by department [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/
LinkedIn. "Share of insurance departments preliminary engaging in automation worldwide in 2023, by department." Chart. November 28, 2023. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/
LinkedIn. (2023). Share of insurance departments preliminary engaging in automation worldwide in 2023, by department. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/
LinkedIn. "Share of Insurance Departments Preliminary Engaging in Automation Worldwide in 2023, by Department." Statista, Statista Inc., 28 Nov 2023, https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/
LinkedIn, Share of insurance departments preliminary engaging in automation worldwide in 2023, by department Statista, https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/ (last visited November 21, 2024)
Share of insurance departments preliminary engaging in automation worldwide in 2023, by department [Graph], LinkedIn, November 28, 2023. [Online]. Available: https://www.statista.com/statistics/1134298/jobs-potential-automation-displacement-usa/
