In 2020, most museums, galleries, and similar cultural institutions in Italy were not interested in chatbots. Data show that roughly seven in ten institutions did not provide this type of digital tool to its audience. However, 24 percent of the museums and other institutions involved in the survey claimed that they were planning to provide chatbots in the future.
Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020
Characteristic
Share of museums, galleries, and similar institutions
Museums, galleries, archeological sites, monumental complexes, and other cultural institutions*
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
*The source specifies the breakdown of the survey sample:
Museums, galleries, archives: 77 percent.
Monuments, monumental complexes: 7 percent.
Archeological sites or parks: 7 percent.
Other cultural institutions: 9 percent.
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Osservatori Digital Innovation. (May 27, 2020). Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/
Osservatori Digital Innovation. "Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020." Chart. May 27, 2020. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/
Osservatori Digital Innovation. (2020). Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/
Osservatori Digital Innovation. "Distribution of Museums, Galleries, and Similar Cultural Institutions Providing Chatbots in Italy in 2020." Statista, Statista Inc., 27 May 2020, https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/
Osservatori Digital Innovation, Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020 Statista, https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/ (last visited December 30, 2024)
Distribution of museums, galleries, and similar cultural institutions providing chatbots in Italy in 2020 [Graph], Osservatori Digital Innovation, May 27, 2020. [Online]. Available: https://www.statista.com/statistics/1133302/share-of-museums-providing-chatbots/
