Contactless payments made via mobile phones are not particularly popular for UK consumers. The findings of a 2019 consumer survey revealed that the main reason why consumers did not go for mobile while making contactless payment in-store was the lack of ease of use, with 44 percent of respondents citing this. Another big factor was a security issue. 43 percent of those surveyed said they did not trust contactless via mobile as a payment method.
Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
FIS. (December 12, 2019). Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. "Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019." Chart. December 12, 2019. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. (2019). Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. "Share of Consumer Reasons for Not Using In-store Contactless Payments via Mobile in The United Kingdom (Uk) in 2019." Statista, Statista Inc., 12 Dec 2019, https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS, Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 Statista, https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/ (last visited December 23, 2024)
Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 [Graph], FIS, December 12, 2019. [Online]. Available: https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
