Contactless payments made via mobile phones are not particularly popular for UK consumers. The findings of a 2019 consumer survey revealed that the main reason why consumers did not go for mobile while making contactless payment in-store was the lack of ease of use, with 44 percent of respondents citing this. Another big factor was a security issue. 43 percent of those surveyed said they did not trust contactless via mobile as a payment method.
Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019
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FIS. (December 12, 2019). Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. "Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019." Chart. December 12, 2019. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. (2019). Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS. "Share of Consumer Reasons for Not Using In-store Contactless Payments via Mobile in The United Kingdom (Uk) in 2019." Statista, Statista Inc., 12 Dec 2019, https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/
FIS, Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 Statista, https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/ (last visited July 22, 2024)
Share of consumer reasons for not using in-store contactless payments via mobile in the United Kingdom (UK) in 2019 [Graph], FIS, December 12, 2019. [Online]. Available: https://www.statista.com/statistics/1132288/reasons-for-not-using-mobile-contactless-payments-in-the-uk/