According to a survey conducted by Rakuten Insight in Malaysia, 88 percent of the respondents aged 45 to 54 stated they preferred shopping in a physical store and being able to inspect the product before buying it during COVID-19 pandemic as of May 2020. Meanwhile, 12 percent of the respondents aged 16 to 24 years old, stated that they wanted to support local brick and mortar shops during the crisis.
Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group
among surveyed respondents who would not continue buying products online after businesses are open and social distancing measures are lifted
Method of interview
Online survey
Supplementary notes
Original survey question: why would you stop purchasing items online/on e-commerce sites?
The survey was conducted among
221 respondents aged 16 to 24 years old,
558 respondents aged 25 to 34 years old,
314 respondents aged 35 to 44 years old,
145 respondents aged 45 to 54 years,
84 respondents aged 55 years and above
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Rakuten Insight. (June 11, 2020). Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group [Graph]. In Statista. Retrieved November 10, 2024, from https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/
Rakuten Insight. "Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group." Chart. June 11, 2020. Statista. Accessed November 10, 2024. https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/
Rakuten Insight. (2020). Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group. Statista. Statista Inc.. Accessed: November 10, 2024. https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/
Rakuten Insight. "Main Reasons to Stop Purchasing Online among Consumers during Covid-19 Pandemic in Malaysia as of May 2020, by Age Group." Statista, Statista Inc., 11 Jun 2020, https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/
Rakuten Insight, Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group Statista, https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/ (last visited November 10, 2024)
Main reasons to stop purchasing online among consumers during COVID-19 pandemic in Malaysia as of May 2020, by age group [Graph], Rakuten Insight, June 11, 2020. [Online]. Available: https://www.statista.com/statistics/1131697/malaysia-reasons-to-stop-purchasing-online-among-consumers-after-quarantine-covid-19-by-age-group/
