While the beauty clinic business has been booming in China, patient complaints and consumer dissatisfaction were also on the rise. In 2019, about 26 percent of the customer complaints in regard to medical aesthetics procedures were about after-sales services. Quality and contract problems were other most prevalent types of complaints.
Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category
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Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category
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Forward Intelligence (Qianzhan). (April 10, 2020). Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category [Graph]. In Statista. Retrieved March 12, 2025, from https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/
Forward Intelligence (Qianzhan). "Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category." Chart. April 10, 2020. Statista. Accessed March 12, 2025. https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/
Forward Intelligence (Qianzhan). (2020). Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category. Statista. Statista Inc.. Accessed: March 12, 2025. https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/
Forward Intelligence (Qianzhan). "Share of Consumer Complaints in Regard to Plastic Surgery and Cosmetic Procedures in China in 2019, by Category." Statista, Statista Inc., 10 Apr 2020, https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/
Forward Intelligence (Qianzhan), Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category Statista, https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/ (last visited March 12, 2025)
Share of consumer complaints in regard to plastic surgery and cosmetic procedures in China in 2019, by category [Graph], Forward Intelligence (Qianzhan), April 10, 2020. [Online]. Available: https://www.statista.com/statistics/1131214/china-types-of-patient-complaints-about-medical-aesthetics-procedures/
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