Colruyt was the most customer-friendly company in Belgium in 2020, according to an online survey panel. The panel members rewarded the customer friendliness of Colruyt, a prominent supermarket chain, with a score of 7.23 out of 10. All of the companies in the top 10 were (online) retailers. International furniture giant IKEA was in fifth place, with a score of 6.84.
Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020
(on a scale of 0 to 10)
This question was phrased by the source as follows: "Welk bedrijven
zijn volgens jou de meest klantvriendelijke bedrijven van België?" (in English: "Which companies are the most customer-friendly in Belgium, according to you?"). The source adds that on top of this questions, they also asked how much these companies were customer-friendly (by asking for a ranking from 0 to 10), along with a check whether they were actually a customer at those companies or not.
* The source does not specify the date of the survey, but does mention it was held "before COVID-19 measures came into effect".
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goCX. (June 9, 2020). Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020 (on a scale of 0 to 10) [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/
goCX. "Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020 (on a scale of 0 to 10)." Chart. June 9, 2020. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/
goCX. (2020). Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020 (on a scale of 0 to 10). Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/
goCX. "Top 10 Highest-rated Companies in Belgium in Terms of Customer Friendliness in 2020 (on a Scale of 0 to 10)." Statista, Statista Inc., 9 Jun 2020, https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/
goCX, Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020 (on a scale of 0 to 10) Statista, https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/ (last visited November 17, 2024)
Top 10 highest-rated companies in Belgium in terms of customer friendliness in 2020 (on a scale of 0 to 10) [Graph], goCX, June 9, 2020. [Online]. Available: https://www.statista.com/statistics/1130444/belgium-top-companies-customer-friendly/
