Need of digital tools to support GPs during COVID-19 in Italy 2020
During the COVID-19 emergency in Italy many patients in need of care and consulting could not access health services the way they used to in the past. For this reason, digital communication channels have become central in the interaction between patients and doctors, in particular general practitioners. According to a survey conducted in June 2020 among general practitioners in Italy, 72 percent of respondents reported the need to use their smartphone to communicate with patients. Moreover, 60 percent of them reported the need to use a virtual private network (VPN) to access working documents and applications remotely.
