Between March and May 2020, amidst the COVID-19 pandemic, Despegar alone concentrated 69.7 percent of all complaints against online travel agencies registered in Chile. Viajes Falabella, owned by Despegar, accounted for 12.5 percent of the complaints. In 2019, the revenue generated by Despegar.com amounted to nearly 525 million U.S. dollars.
Most complained about online travel agencies in Chile between March and May 2020
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Statista. (June 17, 2020). Most complained about online travel agencies in Chile between March and May 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/
Statista. "Most complained about online travel agencies in Chile between March and May 2020." Chart. June 17, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/
Statista. (2020). Most complained about online travel agencies in Chile between March and May 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/
Statista. "Most Complained about Online Travel Agencies in Chile between March and May 2020." Statista, Statista Inc., 17 Jun 2020, https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/
Statista, Most complained about online travel agencies in Chile between March and May 2020 Statista, https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/ (last visited July 22, 2024)
Most complained about online travel agencies in Chile between March and May 2020 [Graph], Statista, June 17, 2020. [Online]. Available: https://www.statista.com/statistics/1127550/chile-online-travel-agencies-complaints/