Customer satisfaction in Australia June 2020 by industry

Customer satisfaction across Australia is generally high for the vast majority of leading industries. In a 2020 survey, 92.3 percent of respondents said they were satisfied with car manufacturers and around 91 percent said they were happy with hardware stores. The lowest scoring industry in the survey was risk and life insurers; just over 65 percent of respondents said they were satisfied with companies within this industry.

 Home, garden, and electrical retailers 

  Australian hardware stores enjoyed high customer service scores during a 2019 survey; 91 percent of Bunnings customers said they were satisfied, as did 90 percent of Mitre 10 shoppers. Stores that sold furniture and electrical goods also recognized high satisfaction rates with customers. Betta Home Living and Electrical satisfied 95 percent of survey respondents, and 90 percent of customers of Swedish furniture retailer Ikea said they were satisfied. JB Hi-Fi customers were also satisfied; 90 percent of respondents said they were happy with the company.

Clothing and shoes

  Customers were also happy with clothes stores in Australia; 95 percent of respondents said they were satisfied with Just Jeans. Elsewhere, 91 percent of customers of both Bras N Things and Suzanne Grae said they were satisfied with the stores. Shoe stores fared similarly well; 88 percent of respondents who were Williams customers said they were satisfied, as did 86 percent of consumers who had shopped at The Athlete’s Foot.