A March 2020 survey of global B2B vendors revealed that 39 percent of B2B respondents would like self-serve (without speaking with someone) when accessing pricing at other B2B companies. In contrast, only 2 percent reported that they would rather speak to employees when working with fellow B2B vendors, regardless of the issue.
Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020
The source asked the original question: "In which of the following ways would you like to self-serve (without speaking with someone) when working with a fellow B2B company?"
Respondents were from the United States, the United Kingdom, Germany, Sweden and Australia.
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Episerver. (April 28, 2020). Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/
Episerver. "Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020 ." Chart. April 28, 2020. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/
Episerver. (2020). Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020 . Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/
Episerver. "Preferred Methods of Self-serve According to Global B2b Vendors When Working with Other B2b Companies as of March 2020 ." Statista, Statista Inc., 28 Apr 2020, https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/
Episerver, Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020 Statista, https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/ (last visited November 17, 2024)
Preferred methods of self-serve according to global B2B vendors when working with other B2B companies as of March 2020 [Graph], Episerver, April 28, 2020. [Online]. Available: https://www.statista.com/statistics/1120575/business-to-business-vendors-self-serve-methods/
