As of a 2020 report, of the business and HR leaders surveyed worldwide who use artificial intelligence (AI) to assist workers in their organization, 58 percent of these claimed that the main use of AI in this context was to improve consistency and quality. A further 26 percent stated that AI is used to assist workers through improving productivity, with the remaining 16 percent using AI technology to improve insights.
Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020
Characteristic
Share of respondents
Improve consistency and quality
58%
Improve productivity
26%
Improve insights
16%
• Improve consistency and quality 58%
• Improve productivity 26%
• Improve insights 16%
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Question: How is AI used to assist workers in your organization?
Figures represent the percentage of respondents who ranked each activity as the most prevalent of the three. Only respondents who reported that their organizations used AI primarily to assist workers (60 percent of 8,949) answered this question.
No exact survey date, year stated only.
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Thomas Alsop
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Deloitte. (May 14, 2020). Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020 [Graph]. In Statista. Retrieved April 18, 2025, from https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/
Deloitte. "Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020." Chart. May 14, 2020. Statista. Accessed April 18, 2025. https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/
Deloitte. (2020). Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020. Statista. Statista Inc.. Accessed: April 18, 2025. https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/
Deloitte. "Leading Uses of Ai to Assist Workers in Their Organization According to Global Business and Hr Leaders as of 2020." Statista, Statista Inc., 14 May 2020, https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/
Deloitte, Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020 Statista, https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/ (last visited April 18, 2025)
Leading uses of AI to assist workers in their organization according to global business and HR leaders as of 2020 [Graph], Deloitte, May 14, 2020. [Online]. Available: https://www.statista.com/statistics/1120120/global-business-and-hr-leaders-use-of-ai-to-assist-workers/
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