40 percent of retail respondents reported that they adjusted their return policies during the coronavirus (COVID-19) pandemic, with a further 27 percent of retailers considering changes to their existing policy.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*
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eMarketer. (April 2, 2020). Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. "Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*." Chart. April 2, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. (2020). Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020*. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer. "Share of Retailers That Adjusted Their Product Return Policies during Covid-19 Pandemic in The United States in 2020*." Statista, Statista Inc., 2 Apr 2020, https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
eMarketer, Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* Statista, https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/ (last visited December 21, 2024)
Share of retailers that adjusted their product return policies during COVID-19 pandemic in the United States in 2020* [Graph], eMarketer, April 2, 2020. [Online]. Available: https://www.statista.com/statistics/1115492/changed-return-policies-of-retailers-due-to-coronavirus-us/
