As of 2017, 38 percent of respondents stated that their company currently provided cross-channel returns or exchange services to their customers, with a further 24 percent planning to implement such services in the next 12 months. Personalized customer communications was the second most popular form of omnichannel services currently offered by retailers and brands, at 37 percent.
Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?
Characteristic
Currently provide
Plan to implement within 6 months
Plan to implement within 12 months
Plan to implement later than 12 months
Have no plans to implement
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Access Intelligence. (December 14, 2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?." Chart. December 14, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. (2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of The following Omnichannel Capabilities Do You Currently Have or Plan to Implement over The next Six to Twelve Months, or After?." Statista, Statista Inc., 14 Dec 2017, https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence, Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? Statista, https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/ (last visited July 22, 2024)
Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph], Access Intelligence, December 14, 2017. [Online]. Available: https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/