As of 2017, 38 percent of respondents stated that their company currently provided cross-channel returns or exchange services to their customers, with a further 24 percent planning to implement such services in the next 12 months. Personalized customer communications was the second most popular form of omnichannel services currently offered by retailers and brands, at 37 percent.
Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?
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Access Intelligence. (December 14, 2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?." Chart. December 14, 2017. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. (2017). Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after?. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence. "Which of The following Omnichannel Capabilities Do You Currently Have or Plan to Implement over The next Six to Twelve Months, or After?." Statista, Statista Inc., 14 Dec 2017, https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
Access Intelligence, Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? Statista, https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/ (last visited December 23, 2024)
Which of the following omnichannel capabilities do you currently have or plan to implement over the next six to twelve months, or after? [Graph], Access Intelligence, December 14, 2017. [Online]. Available: https://www.statista.com/statistics/1115332/omnichannel-service-implementation-plans-of-retailers-and-brands-worldwide/
