AI-related capabilities used in standard business processes worldwide 2022

Published by
Bergur Thormundsson
,
Jun 30, 2025

The greatest use of artificial intelligence (AI) capabilities within business functions in 2022 was to be found in robotic process automation. In

*****
of the major industries AI capabilities were found in nearly
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the business functions. The least AI focused industry was healthcare and pharmaceuticals, with only computer vision being found in a
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of business functions in the field. Transformers were the least used AI capability overall with around
***
to
******
percent of business functions using them. This can be explained by the virtue of them being transformers and thus new and untested technology.

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Artificial intelligence (AI) capabilities embedded in standard business processes worldwide as of 2022

CharacteristicComputer visionDeep learningDigital twinsFacial recognitionGANKnowledge graphsNL generationNL speech understandingNL text understandingPhysical roboticsRecommender systemsReinforcement learningRobotic process automationTransfer learningTransformers (e.g. GPT-3)Virtual agents
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Showing entries 1 to 6 (6 entries in total)

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Release date

February 2023

Region

Worldwide

Survey time period

2022

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