Share of people who understand their insurance premiums calculation UK 2019

Published by Jennifer Rudden, Sep 20, 2022
According to a survey among approximately two thousand insurance customers in the United Kingdom (UK), less than one third of insurance customers surveyed in 2019 claimed that they understand how their insurance premium was calculated.

Distribution of insurance customers in the United Kingdom (UK), by confidence in understanding premium calculation

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Sources

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Release date

February 2020

Region

Europe

Survey time period

September to October 2019

Number of respondents

2,019 respondents

Special properties

insurance customers.

Method of interview

Online survey

Supplementary notes

* Respondents were asked how much they agree or disagree with the following statement: "I feel confident that I understand how my insurance provider calculates my premiums (what I pay for my insurance)".

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