Expectations of brick-and-mortar shoppers during COVID-19 epidemic in Poland 2020

During the coronavirus epidemic, the expectations of customers in Poland towards traditional brick-and-mortar stores increased, especially in terms of maintaining basic hygiene rules when shopping. Nearly 60 percent of respondents expect stores to provide hand and basket disinfectants. Wearing gloves or masks by staff and suppliers is essential for four in ten clients. Moreover, every third Pole expects the store to be rearranged to keep a distance between people.
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