Throughout the first quarter of 2020, almost 35.8 thousand consumer complaints about online-purchase problems were filed with the Protection and Consumer Protection Foundation of the State of São Paulo (Procon-SP), which is the most populated state of Brazil. That is approximately 4.3 percent less than the 37.41 thousand complaints from online consumers recorded in São Paulo state during the entire year of 2016. It has been estimated that there were over 100 million digital shoppers in Brazil in 2019.
Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020
(in 1,000s)
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Folha. (April 20, 2020). Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020 (in 1,000s) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/
Folha. "Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020 (in 1,000s)." Chart. April 20, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/
Folha. (2020). Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020 (in 1,000s). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/
Folha. "Number of Consumer Complaints about Online-purchase Problems Filed with The Protection and Consumer Protection Foundation of The State of São Paulo, Brazil in 2016 and 1st Quarter 2020 (in 1,000s)." Statista, Statista Inc., 20 Apr 2020, https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/
Folha, Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020 (in 1,000s) Statista, https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/ (last visited December 22, 2024)
Number of consumer complaints about online-purchase problems filed with the Protection and Consumer Protection Foundation of the State of São Paulo, Brazil in 2016 and 1st quarter 2020 (in 1,000s) [Graph], Folha, April 20, 2020. [Online]. Available: https://www.statista.com/statistics/1110647/online-consumer-complaints-brazil/
