According to the results of Coronavirus Consumer Tracker conducted by Internet Retailing, up to 47 percent of UK consumers' online orders have been affected by busy and overwhelmed services during the coronavirus (Covid-19) pandemic. About 40 percent of those surveyed said their ability to order takeout food online was reduced. The level of disruption experienced by consumers was particularly pronounced when it came to shopping for groceries. Close to half of all respondents said that the increased pressure on services affected their ability to shop for groceries online.
For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.
Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*
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Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*
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* This question was phrased by the source as follows: "Has COVID-19 (coronavirus) and the associated busy-ness of some services affected your ability to shop?"
Excluding respondents who hadn't tried to purchase recently.
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InternetRetailing. (April 29, 2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*." Chart. April 29, 2020. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. (2020). Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity*. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing. "Level of Disruptions Experienced in Online Shopping Due to Overwhelmed Services during The Coronavirus Pandemic in The United Kingdom (Uk) in 2020, by Shopping Activity*." Statista, Statista Inc., 29 Apr 2020, https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
InternetRetailing, Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* Statista, https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/ (last visited April 26, 2025)
Level of disruptions experienced in online shopping due to overwhelmed services during the coronavirus pandemic in the United Kingdom (UK) in 2020, by shopping activity* [Graph], InternetRetailing, April 29, 2020. [Online]. Available: https://www.statista.com/statistics/1108017/how-internet-orders-are-impacted-after-coronavirus-in-the-uk/
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