In the telecommunications industry in Poland in 2023, experience index in all channels was relatively equal. Canal+ achieved the highest quality ratio in the online channel and Netia the highest quality ratio in the traditional sales.
Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel*
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (December 12, 2023). Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel* [Graph]. In Statista. Retrieved November 12, 2024, from https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. "Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel*." Chart. December 12, 2023. Statista. Accessed November 12, 2024. https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. (2023). Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel*. Statista. Statista Inc.. Accessed: November 12, 2024. https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. "Customer Experience Index Based on Purchasing Experience of Telecommunications Services in Poland in 2023, by Purchase Channel*." Statista, Statista Inc., 12 Dec 2023, https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX, Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel* Statista, https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/ (last visited November 12, 2024)
Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2023, by purchase channel* [Graph], YourCX, December 12, 2023. [Online]. Available: https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
