In the telecommunications industry in Poland in 2024, experience index in all channels was relatively equal. T-mobile achieved the highest quality ratio in the online channel and Canal+ the highest quality ratio in the traditional sales.
Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (December 6, 2024). Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. "Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel." Chart. December 6, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. (2024). Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX. "Customer Experience Index Based on Purchasing Experience of Telecommunications Services in Poland in 2024, by Purchase Channel." Statista, Statista Inc., 6 Dec 2024, https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
YourCX, Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel Statista, https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/ (last visited December 22, 2024)
Customer Experience Index based on purchasing experience of telecommunications services in Poland in 2024, by purchase channel [Graph], YourCX, December 6, 2024. [Online]. Available: https://www.statista.com/statistics/1107237/poland-customer-experience-index-telecommunication-by-purchase-channel/
