South Korea: main reasons against e-payments 2022

According to a survey by Rakuten Insight on e-payment usage in 2022, the top reason South Korean respondents gave for not using e-payment services was that they did not trust such services. The second reason was that they preferred to pay with cash. In the same survey, around 87 percent of respondents had made a transaction using e-payment methods.

Main reasons for not making e-payments among respondents in South Korea as of October 2022

Characteristic	Share of respondents
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In cooperation with

Rakuten Insight

Release date

December 2022

More information

Region

South Korea

Survey time period

October 13 to 30, 2022

Number of respondents

739 respondents

Age group

16 years and older

Special properties

among female and male respondents that had made e-payment transactions

Method of interview

Online survey

Supplementary notes

Original question: What are your reasons for making e-payment transactions? (choose up to two answers)

The survey was conducted among 322 female and 417 male respondents. Other surveyed countries included China, Hong Kong, India, Indonesia, Vietnam, Malaysia, Philippines, Singapore and Taiwan.

Note: Figures have been rounded.

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