TUI and Itaka had the highest index on the offline and telephone channels in Poland in 2019. When it comes to online purchases, Travelplanet.pl and Wakacje.pl performed the best. Although Fly.pl and Rezerwacja.pl noted worse results, Fly.pl recorded the most significant discrepancy between the channels.
Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel*
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (October 1, 2019). Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel* [Graph]. In Statista. Retrieved January 02, 2025, from https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/
YourCX. "Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel*." Chart. October 1, 2019. Statista. Accessed January 02, 2025. https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/
YourCX. (2019). Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel*. Statista. Statista Inc.. Accessed: January 02, 2025. https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/
YourCX. "Customer Experience Index Based on Purchasing Experience of Excursions in Poland in 2019, by Purchase Channel*." Statista, Statista Inc., 1 Oct 2019, https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/
YourCX, Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel* Statista, https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/ (last visited January 02, 2025)
Customer Experience Index based on purchasing experience of excursions in Poland in 2019, by purchase channel* [Graph], YourCX, October 1, 2019. [Online]. Available: https://www.statista.com/statistics/1106063/poland-customer-experience-index-travel-by-purchase-channel/
