The Your Customer Experience Index is intended to differentiate more easily between companies achieving similar results and to indicate real quality leaders on a scale from 0 to 1000. Itaka, Travelplanet.pl and TUI achieved the most positive results with over 650 points in Poland in 2019. Fly.pl and Rezerwacja.pl made worse outcomes than others.
Customer Experience Index based on purchasing experience of excursions in Poland in 2019*
* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
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YourCX. (October 1, 2019). Customer Experience Index based on purchasing experience of excursions in Poland in 2019* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/
YourCX. "Customer Experience Index based on purchasing experience of excursions in Poland in 2019*." Chart. October 1, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/
YourCX. (2019). Customer Experience Index based on purchasing experience of excursions in Poland in 2019*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/
YourCX. "Customer Experience Index Based on Purchasing Experience of Excursions in Poland in 2019*." Statista, Statista Inc., 1 Oct 2019, https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/
YourCX, Customer Experience Index based on purchasing experience of excursions in Poland in 2019* Statista, https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/ (last visited December 22, 2024)
Customer Experience Index based on purchasing experience of excursions in Poland in 2019* [Graph], YourCX, October 1, 2019. [Online]. Available: https://www.statista.com/statistics/1106042/poland-customer-experience-index-travel/
