According to a survey conducted by Capgemini in October 2019, the largest perception mismatch between consumers and retailers regarding the usage of facial recognition technology in retail stores was in France. 62 percent of French consumers stated that they would avoid a store if it was using facial recognition to identify them, while only four percent of French retailers believed consumers would avoid their stores if such technology was implemented.
Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country
Characteristic
Percentage of retailers who believe consumers would avoid a store if it used facial recognition to identify them
Percentage of consumers who would avoid a store if it was using facial recognition to identify them
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (January 9, 2020). Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country [Graph]. In Statista. Retrieved November 15, 2024, from https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/
Capgemini. "Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country." Chart. January 9, 2020. Statista. Accessed November 15, 2024. https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/
Capgemini. (2020). Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country. Statista. Statista Inc.. Accessed: November 15, 2024. https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/
Capgemini. "Consumer Openness to Facial Recognition Technology Usage in Retail Stores Worldwide in 2019, by Country." Statista, Statista Inc., 9 Jan 2020, https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/
Capgemini, Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country Statista, https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/ (last visited November 15, 2024)
Consumer openness to facial recognition technology usage in retail stores worldwide in 2019, by country [Graph], Capgemini, January 9, 2020. [Online]. Available: https://www.statista.com/statistics/1104058/facial-recognition-in-stores-perception-mismatch-of-retailers-and-consumers-by-country-worldwide/
