According to a survey conducted by Capgemini in October 2019, 85 percent of Chinese respondents were willing to shift their online purchases from a retailer that mostly operates through websites/apps with minimal stores to a retailer with stores that use automation technology. In contrast, only 38 percent of American respondents expressed a similar willingness to switch to smart stores.
Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (January 9, 2020). Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. "Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country." Chart. January 9, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. (2020). Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. "Share of Consumers Willing to Shift Online Purchases to Retailers Using In-store Automation as of 2019, by Country." Statista, Statista Inc., 9 Jan 2020, https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini, Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country Statista, https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/ (last visited December 22, 2024)
Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country [Graph], Capgemini, January 9, 2020. [Online]. Available: https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
