According to a survey conducted by Capgemini in October 2019, 85 percent of Chinese respondents were willing to shift their online purchases from a retailer that mostly operates through websites/apps with minimal stores to a retailer with stores that use automation technology. In contrast, only 38 percent of American respondents expressed a similar willingness to switch to smart stores.
Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country
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Capgemini. (January 9, 2020). Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. "Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country." Chart. January 9, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. (2020). Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini. "Share of Consumers Willing to Shift Online Purchases to Retailers Using In-store Automation as of 2019, by Country." Statista, Statista Inc., 9 Jan 2020, https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
Capgemini, Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country Statista, https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/ (last visited November 21, 2024)
Share of consumers willing to shift online purchases to retailers using in-store automation as of 2019, by country [Graph], Capgemini, January 9, 2020. [Online]. Available: https://www.statista.com/statistics/1103817/smart-stores-consumers-willing-to-switch-from-online-by-country-worldwide-2019/
