According to a survey conducted by Capgemini in October 2019, the major pain point of in-store shopping, as reported by 60 percent of consumers, was facing a long queue for payment at checkout. Products being out of stock and the difficulty in locating items in the store were other issues of brick-and-mortar shopping as seen by consumers.
Biggest problems of brick-and-mortar shopping among consumers worldwide 2019
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (January 9, 2020). Biggest problems of brick-and-mortar shopping among consumers worldwide 2019 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/
Capgemini. "Biggest problems of brick-and-mortar shopping among consumers worldwide 2019." Chart. January 9, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/
Capgemini. (2020). Biggest problems of brick-and-mortar shopping among consumers worldwide 2019. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/
Capgemini. "Biggest Problems of Brick-and-mortar Shopping among Consumers Worldwide 2019." Statista, Statista Inc., 9 Jan 2020, https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/
Capgemini, Biggest problems of brick-and-mortar shopping among consumers worldwide 2019 Statista, https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/ (last visited December 23, 2024)
Biggest problems of brick-and-mortar shopping among consumers worldwide 2019 [Graph], Capgemini, January 9, 2020. [Online]. Available: https://www.statista.com/statistics/1103763/in-store-shopping-major-pain-points-for-consumers-worldwide/
