Share of webshops offering customer service in Hungary 2019, by method

Published by Flora Medve, Mar 2, 2020
In 2019, almost all Hungarian webshops provided customer service by e-mail,and 94 percent of them offered it by phone. Only five percent of webstores used chatbots to communicate with their customers.

Share of webshops offering customer service in Hungary in 2019, by method

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Release date

August 2019

Region

Hungary

Survey time period

June 11- 20, 2019

Number of respondents

570 respondents

Special properties

Hungarian webshop owners

Method of interview

Online survey

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