Human contact or digital tool: banking preferences by type of service France 2018

French people's preferences between human contact and digital tools in 2018*, by type of transaction and banking service

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Release date

February 2018

Region

France

Survey time period

January 25-30, 2018

Number of respondents

1,011 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The question was phrased by the source as follows: "Pour chacune des opérations suivantes avec votre banque, quel mode de contact préférez-vous ?"
The source does not give any information concerning the missing percentage points to reach 100%. It can be assumed that these are "Not answers".

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