India - opinion on citizen services at doorstep initiative of Delhi government 2020

According to a survey regarding the performance of Delhi government as of January 2020, about 15 percent of respondents from the capital city felt that the citizen services at doorstep initiative was excellent. Whereas, 28 percent of the respondents felt that the service was inefficient and it doesn't work. This initiative was launched with an intention to eradicate corruption while providing documents such as caste certificate, marriage certificate, driving license and so on.

Opinion on citizen services at doorstep initiative by Delhi government in India as of January 2020

Characteristic	Share of respondents
Ineffective and doesn't work	28%
Good	21%
Can't say (have not experienced the service)	20%
Excellent	15%
Average	11%
Works but difficult	5%

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Release date

January 2020

More information

Region

India

Survey time period

as of January 2020

Number of respondents

8,836 respondents

Special properties

residents of Delhi located in all 11 districts

Method of interview

Online survey

Supplementary notes

Survey question:
"How do you rate the citizen services at doorstep initiative of the Delhi government?"

Exact survey date was not specified by the source.
The survey was conducted to rate the performance of the Aam Aadmi Party government in the last five years.

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