At the end of 2017, Nationwide Building Society had more than15 million customers worldwide. As an indicator of customer satisfaction, no matter the size of a bank, one concern should be that of the number of customers switching away from a banks service outnumbering that of new customers switching to to the bank. During the first quarter of 2020, Nationwide Building Society bank saw a net gain of approximately 23 thousand customers, one of the highest gains seen by a bank in the UK at that time reporting to the Current Account Switch Service in the UK. For a bank that has so many customers, to see two customers joining the bank for every one leaving is impressive, although higher ratios were seen, especially by online disruptors Monzo and Starling.
Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
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Statista estimates. (July 29, 2020). Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
Statista estimates. "Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020." Chart. July 29, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
Statista estimates. (2020). Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
Statista estimates. "Ratio of Customers Gained or Lost by Nationwide Building Society in The United Kingdom (Uk) from The 2nd Quarter 2018 to 1st Quarter 2020." Statista, Statista Inc., 29 Jul 2020, https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
Statista estimates, Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 Statista, https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/ (last visited November 21, 2024)
Ratio of customers gained or lost by Nationwide Building Society in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 [Graph], Statista estimates, July 29, 2020. [Online]. Available: https://www.statista.com/statistics/1099254/ratio-of-bank-customers-won-and-loss-by-nationwide-building-society-in-the-united-kingdom/
