For any bank, winning customers from rivals is a key business goal. During the observed period, Barclays saw more customers leaving their services in the UK than joining. During the second quarter of 2023, Barclays saw a net loss of 21,598 customers. At the same time, digital disruptors and sustainably focused banks saw among the highest ratios of customer gain in the UK.
Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023
Figures were calculated by Statista using the data published by the source.
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
Figures are rounded.
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Statista. (October 24, 2023). Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/
Statista. "Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023." Chart. October 24, 2023. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/
Statista. (2023). Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/
Statista. "Ratio of Customers Gained or Lost by Barclays in The United Kingdom (Uk) from The 2nd Quarter 2018 to 2nd Quarter 2023." Statista, Statista Inc., 24 Oct 2023, https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/
Statista, Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 Statista, https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/ (last visited December 23, 2024)
Ratio of customers gained or lost by Barclays in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph], Statista, October 24, 2023. [Online]. Available: https://www.statista.com/statistics/1099134/ratio-of-bank-customers-won-and-loss-by-barclays-bank-in-the-united-kingdom/
