In 2023, HSBC's customer acquisition was relatively strong, with more customers switching to the bank than leaving. In the first two quarters of 2023, HSBC saw 0.6 new customers join for each customer that left.
HSBC was founded in 1865 in order to facilitate trade between Asia and the West. Today, HSBC has expanded its services to different markets, establishing a global presence. It is one of the largest banks in the world. In December 2021, the assets of HSBC amounted approximately 2.95 trillion U.S. dollars, placing the British bank as one of the largest banks in Europe in terms of assets.
Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023
Figures were calculated by Statista using the data published by the source.
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
Figures are rounded.
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Statista. (October 24, 2023). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. "Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023." Chart. October 24, 2023. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. (2023). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista. "Ratio of Customers Gained by Hsbc Holdings Plc Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 2nd Quarter 2023." Statista, Statista Inc., 24 Oct 2023, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista, Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 Statista, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/ (last visited December 23, 2024)
Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 2nd quarter 2023 [Graph], Statista, October 24, 2023. [Online]. Available: https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
