Customer Experience Index in Poland 2023, by books, music and multimedia

Published by Małgorzata Puzio, Jan 25, 2024
The Customer Experience Index aims to facilitate the differentiation of companies achieving similar results and to identify real quality leaders on a scale from 0 to 1000. Companies from the analyzed industries in Poland achieved results in the range of 600-800 points concerning such features as availability and selection of products, ease of placing an order, satisfaction with the purchase, and willingness to recommend the shop to friends. In 2023, the experience quality leader was Bonito, followed by Allegro, and TaniaKsiążka.

Customer Experience Index based on purchasing experience of books, music and multimedia in Poland in 2023

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Release date

January 2024

Region

Poland

Survey time period

August to September 2023

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of release is date of access.

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Statistics on " Omnichannel retail in Poland "

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Overview

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Purchasing decisions

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Omnichannel in apparel retail

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Omnichannel in cosmetics retail

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Omnichannel in household appliance retail

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Omnichannel in home, garden, and DIY retail

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Omnichannel in multimedia retail

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