Cosmetics: Customer Experience Index in Poland 2024

Published by
Adriana Sas,
Dec 6, 2024

The Your Customer Experience Index is intended to differentiate between companies that achieve similar results more easily and to indicate real quality leaders on a scale from 0 to 1000. Allegro and Notino achieved the most positive results in Poland in 2024. Biedronka and Drogerie Melissa performed the worst.

Customer Experience Index based on purchasing experience of cosmetics in Poland in 2024

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Release date

December 2024

Region

Poland

Survey time period

August to September 2024

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.

Date of access is date of release

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Statistics on " Cosmetics market in Poland "

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