Retail store technology investment by retail stores in the United States as of 2020

Published by
Tugba Sabanoglu,
Sep 15, 2022
In 2020, 16 percent of U.S. retail executive respondents stated that they planned to implement mobile checkout services for consumers within twelve months. Point of sale (POS) hardware and software (both 21 percent) were also planned to be implemented that year.

In-store technology service implementation plans of retailers in the United States as of 2020

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Release date

January 2020

Region

United States

Survey time period

2019

Number of respondents

100 respondents

Special properties

Retail executives*

Supplementary notes

*More than half of the study respondents (54%) work for retailers that have revenue greater than $1 billion. Of these, one quarter (24%) have revenue in excess of $5 billion. Retailers with annual revenue ranging between $500 million and $1 billion were represented by 13% of responses. The remaining 34% consisted of retailers with less than $500 million in revenue.

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