This statistic presents the preferred channels of communication for French people aged between 18 and 34 years old in terms of banking services in 2017. More than one-third of respondents stated that they preferred to contact their bank by e-mail or by telephone with a designated agent to request, for example, a modification of their bank account settings.
How do you interact with your bank when you want to change your account settings or receive some advice?
Characteristic
Share of respondents
Via mail or phone with an appointed agent
36%
Via a messaging service on the bank's website/app.
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Roland Berger, & Facebook. (February 1, 2017). How do you interact with your bank when you want to change your account settings or receive some advice? [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/
Roland Berger, und Facebook. "How do you interact with your bank when you want to change your account settings or receive some advice?." Chart. February 1, 2017. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/
Roland Berger, Facebook. (2017). How do you interact with your bank when you want to change your account settings or receive some advice?. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/
Roland Berger, and Facebook. "How Do You Interact with Your Bank When You Want to Change Your Account Settings or Receive Some Advice?." Statista, Statista Inc., 1 Feb 2017, https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/
Roland Berger & Facebook, How do you interact with your bank when you want to change your account settings or receive some advice? Statista, https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/ (last visited December 26, 2024)
How do you interact with your bank when you want to change your account settings or receive some advice? [Graph], Roland Berger, & Facebook, February 1, 2017. [Online]. Available: https://www.statista.com/statistics/1092314/banking-services-means-of-communication-preferred-by-the-french/
