Better customer service turned out to be a common reason for favoring traditional banks over online banks in Chile, according to a survey carried out in April 2022. More than six out of 10 respondents agreed that traditional banks provide better customer service. The same number of respondents agreed that they enjoy personally visiting the branch and being advised by professionals. Similarly, 61 percent of the respondents said that they would use an online bank but worry about how to deposit cash into it. With traditional banks closing, however, more than half of the respondents would consider switching to an online bank.
Consumer attitudes towards traditional and online banks in Chile in 2022
Characteristic
Share of respondents who agree
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The question was phrased by the source as follows:
"To what extent do you agree with the following statements about traditional banks and online banks (also referred to as neobanks or challenger banks)?"
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Paysafe Group. (June 29, 2022). Consumer attitudes towards traditional and online banks in Chile in 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. "Consumer attitudes towards traditional and online banks in Chile in 2022." Chart. June 29, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. (2022). Consumer attitudes towards traditional and online banks in Chile in 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. "Consumer Attitudes towards Traditional and Online Banks in Chile in 2022." Statista, Statista Inc., 29 Jun 2022, https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group, Consumer attitudes towards traditional and online banks in Chile in 2022 Statista, https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/ (last visited July 22, 2024)
Consumer attitudes towards traditional and online banks in Chile in 2022 [Graph], Paysafe Group, June 29, 2022. [Online]. Available: https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/