Customer Experience Index in clothing and shoes sector Poland 2024, by channel

Published by
Adriana Sas,
Dec 5, 2024

In 2024, the Sinsay chain in Poland was the leader in sales in the traditional channel. Nevertheless, brick-and-mortar shopping is generally characterized by low ratings in the clothing and footwear industry, and the quality leaders are e-commerce stores such as Zalando.

Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2024, by purchase channel

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Release date

December 2024

Region

Poland

Survey time period

August to September 2024

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
Date of access is date of release

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Statistics on " Omnichannel retail in Poland "

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Omnichannel in apparel retail

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Omnichannel in household appliance retail

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Omnichannel in home, garden, and DIY retail

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