Customer Experience Index in Poland 2024, by clothes and footwear brand

Published by
Adriana Sas,
Dec 5, 2024

The Your Customer Experience Index is intended to differentiate between companies achieving similar results more easily and to indicate real quality leaders on a scale from 0 to 1000. Companies in the analyzed industries in Poland achieved results in the area of 600-800 points. In 2024, the leader in experience quality was Zalando, followed by Allegro and Shein.

Customer Experience Index based on purchasing experience of clothing and footwear in Poland in 2024

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Release date

December 2024

Region

Poland

Survey time period

2024

Method of interview

Online survey

Supplementary notes

* Quality indicator on a scale from 0 to 1000 taking into account four satisfaction factors: availability and range of products, ease of order placement, satisfaction with the purchase, willingness to recommend the store to friends.
Date of access is date of release

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Statistics on " Omnichannel retail in Poland "

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Overview

8

Purchasing decisions

6

Omnichannel in apparel retail

6

Omnichannel in cosmetics retail

6

Omnichannel in household appliance retail

5

Omnichannel in home, garden, and DIY retail

6

Omnichannel in multimedia retail

6

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