As of December 2020, 52 percent of North American retailer survey respondents stated that their main customer engagement priority for 2021 was offering additional customer delivery options and pickup. Improving and personalizing the customer journey featured in a number of the top priorities for retailers.
Customer engagement priorities among retailers in North America for 2021
The source notes that "survey respondents were from specialty soft goods (33%) and specialty hard goods (26%). The remainder fell into other categories such as general merchandise, grocery and QSR/restaurant."
The source does not provide information regarding the number of respondents surveyed in the methodology.
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RCP. (February 15, 2021). Customer engagement priorities among retailers in North America for 2021 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/
RCP. "Customer engagement priorities among retailers in North America for 2021." Chart. February 15, 2021. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/
RCP. (2021). Customer engagement priorities among retailers in North America for 2021. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/
RCP. "Customer Engagement Priorities among Retailers in North America for 2021." Statista, Statista Inc., 15 Feb 2021, https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/
RCP, Customer engagement priorities among retailers in North America for 2021 Statista, https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/ (last visited December 21, 2024)
Customer engagement priorities among retailers in North America for 2021 [Graph], RCP, February 15, 2021. [Online]. Available: https://www.statista.com/statistics/1089982/customer-engagement-priorities-among-retailers-na/
