Poll: usage of bank support chat in Russia 2019

Published by A. Melkadze, Apr 19, 2022
Only 16 percent of survey participants in Russia employed bank support chat as of October 2019. Furthermore, over two fifths of respondents did not know about the availability of such service.

Public opinion about bank support chat in Russia in 2019*

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Release date

November 2019

Region

Russia

Survey time period

October 2019

Number of respondents

1,600 respondents

Age group

18 years and older

Supplementary notes

* Survey participants were polled in 150 settlements in 52 regions of Russia. The margin of error does not exceed 3.4 percent.

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