This survey proposes to discover the methods of contact envisaged to get in touch with the customer service of a site in France in 2018. That year, two thirds of French people declared that they considered contacting a customer service via email or contact form on the website in question.
In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
CSA Research. (February 6, 2018). In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. "In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?." Chart. February 6, 2018. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. (2018). In 2018, what methods of contact do you plan to use more when contacting the customer service of a website?. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research. "In 2018, What Methods of Contact Do You Plan to Use More When Contacting The Customer Service of a Website?." Statista, Statista Inc., 6 Feb 2018, https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
CSA Research, In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? Statista, https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/ (last visited April 27, 2025)
In 2018, what methods of contact do you plan to use more when contacting the customer service of a website? [Graph], CSA Research, February 6, 2018. [Online]. Available: https://www.statista.com/statistics/1088048/preferred-method-of-contact-with-customer-services-france/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
