In 2018, 14.9 percent of B2B sales organizations described their organizations' approach to change as resistant. During the survey, 64.8 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
Organizations' approach to change worldwide in 2018, by service type
Characteristic
Energized and growth oriented
Resistant
Lethargic/ neutral
Agile and flexible
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The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible. To retrieve the data, click on CX transformation and select the 1.14 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (January 8, 2020). Organizations' approach to change worldwide in 2018, by service type [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' approach to change worldwide in 2018, by service type." Chart. January 8, 2020. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. (2020). Organizations' approach to change worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT. "Organizations' Approach to Change Worldwide in 2018, by Service Type." Statista, Statista Inc., 8 Jan 2020, https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/
NTT, Organizations' approach to change worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/ (last visited August 24, 2024)
Organizations' approach to change worldwide in 2018, by service type [Graph], NTT, January 8, 2020. [Online]. Available: https://www.statista.com/statistics/1085058/change-management-organizations-approach-worldwide-service-type/