Organizations' approach to change management by region 2019

Published by
Raphael Bohne,
Jul 6, 2022
In 2019, 52.8 percent of organizations in the Americas region described their organizations' approach to change as open-minded, engaged and flexible. During the survey, 66.1 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.

Organizations' approach to change worldwide in 2019, by region

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Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.
To retrieve the data, select the 6.2 question, apply Region as a filter and press View each region as a separate chart.

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