In 2019, 49.7 percent of organizations worldwide described their organizations' approach to change as open-minded, engaged and flexible. During the survey, 66.1 percent of executive teams stated that customer experience (CX) is one of the most important strategic performance measurements of an organization.
What best describes your organizations approach to change?
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NTT. (March 31, 2020). What best describes your organizations approach to change? [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/
NTT. "What best describes your organizations approach to change?." Chart. March 31, 2020. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/
NTT. (2020). What best describes your organizations approach to change?. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/
NTT. "What Best Describes Your Organizations Approach to Change?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/
NTT, What best describes your organizations approach to change? Statista, https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/ (last visited December 18, 2024)
What best describes your organizations approach to change? [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1084982/change-management-organizations-approach-worldwide/
