In 2018, 67.5 percent of B2B customer services' executive teams revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to executive teams worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Three answers per organization were possible. To retrieve the data, click on CX transformation and select the 1.13 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 6, 2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top strategic performance measurements according to executive teams worldwide in 2018, by service type." Chart. December 6, 2019. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. (2019). Top strategic performance measurements according to executive teams worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT. "Top Strategic Performance Measurements According to Executive Teams Worldwide in 2018, by Service Type." Statista, Statista Inc., 6 Dec 2019, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
NTT, Top strategic performance measurements according to executive teams worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/ (last visited December 30, 2024)
Top strategic performance measurements according to executive teams worldwide in 2018, by service type [Graph], NTT, December 6, 2019. [Online]. Available: https://www.statista.com/statistics/1082336/strategic-performance-measurement-executive-team-worldwide-service-type/
