Performance measurements for professionals by sector 2021

In 2021, almost 56 percent of professionals in the travel and transportation sector revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top strategic performance measurements according to professionals worldwide in 2021, by sector

Characteristic	Customer experience	Brand strength	Business agility	Commercial results	Cost control	Customer advocacy ot loyalty	Customer journey management	Digital transformation results	Employee experience	Market share	Other
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Release date

September 2021

More information

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

Three answers per organization were possible.
To retrieve the data, select the 1.b question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"

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Characteristic	Customer experience	Brand strength	Business agility	Commercial results	Cost control	Customer advocacy ot loyalty	Customer journey management	Digital transformation results	Employee experience	Market share	Other
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