In 2021, almost 56 percent of professionals in the travel and transportation sector revealed that customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to professionals worldwide in 2021, by sector
Three answers per organization were possible. To retrieve the data, select the 1.b question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by sector [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/ (last visited November 03, 2024)
Top strategic performance measurements according to professionals worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082300/strategic-performance-measurement-executive-team-worldwide-sector/